Frequent questions

Melonly is not currently hiring. Watch the news channel in our Discord server for future announcements.

General

Question	Answer
Does Melonly have a Discord bot?	Yes. Invite it here. The bot links your Discord server to Melonly for roles, nicknames, and channel integrations.
Is Melonly a paid service?	Melonly has a free tier and a paid tier called Melonly Plus.
How do I import existing moderation logs?	Use the Switch to Melonly guide to migrate from ERM, Ducky, or Trident.
How can I become a staff member?	Melonly hires individuals 16 and older. Apply through the link posted in the news channel of our Discord server.
Does Melonly have a public API?	Yes. The default ratelimit is 100 requests per month. Servers with Melonly Plus get unlimited requests.
A vehicle is missing from vehicle restriction?	Report it through the missing vehicles form.

Purchasing

Question	Answer
Where can I purchase Watchdog?	melonly.xyz/watchdog
Where can I purchase Plus?	melonly.xyz/plus
Where can I purchase Vision for Team?	melonly.xyz/vision-team

Debugging

Issue	Resolution
”Your server is already linked to another server”	Your Discord server is already linked to a different Melonly server. Run `/unlink` in Discord to resolve.
Log shows “Could not find user / Unknown User”	The user who created the log isn’t registered with Melonly. They need to create an account to fix it.
Melonly is missing permissions	Give the bot View Channel and Send Messages in the log channel, then save the channel again.
No log types appear in the moderator panel	You don’t have permissions for any log types. Ask an admin to update your role.
How do I get a player’s ID from autocomplete?	When entering a valid username, click the avatar on the right side of the input to copy the ID.
How do I set up commands with the Discord bot?	Follow the Discord bot setup guide.
Can the bot and moderator panel run at the same time?	Yes.
How do I force-end another staff member’s shift?	With the Manage Shifts permission, click their avatar on the moderator panel to end their shift or break.
Why does my shift keep ending automatically?	”End shift on disconnect” may be enabled on the web panel. Shifts also end when you leave the ER:LC server if ER:LC shift features are on. If the issue persists in-game, link your Roblox account here.
Why isn’t Melonly changing my nickname or roles?	Bots can’t change the server owner’s nickname, and Melonly’s role must sit above the target user in the hierarchy.
Why is my form not showing accept or deny buttons?	Open the form settings and set Form Type to Application. Accept and deny buttons only appear on application forms.
My Discord server icon isn’t updating	Press Sync from Discord in server settings.
My Discord server name isn’t updating	Name changes can take up to 5 hours to sync. Unlinking and relinking won’t speed this up.

Affiliated server program

The Affiliate Program recognizes servers that actively use and support Melonly. Requirements

One representative submits the application (preferably the server owner)
At least 2 months of Melonly usage
Minimum 5,000 Discord members
At least 20 staff members on Melonly
Good reputation in the ER:LC community

Apply for the Affiliate Program.

Verified server program

The Verified Server Program gives eligible servers in the directory increased credibility and visibility. Requirements

Minimum 3,000 Discord members
Regular ER:LC sessions
Server at least 30 days old
Compliance with Melonly, PRC, and Discord Terms of Service
Minimum 4-star rating with at least 70 non-staff reviews
At least 2 months of Melonly usage
High-quality roleplay standards

Apply for verification.

Server directory

Question	Answer
My ER:LC server was approved but isn’t listed	Approved servers can take up to 20 minutes to appear due to caching.
Where is the server directory?	servers.melonly.xyz
Where do I apply to be listed?	melonly.xyz/join-directory

Need help?

Still have questions? Join our Discord server for support from the Melonly team.

Start here

Account & subscriptions

Apps & tools

Discovery

Migration & help

Feature spotlights

Frequent questions

General

Purchasing

Debugging

Affiliated server program

Verified server program

Server directory

Need help?

​General

​Purchasing

​Debugging

​Affiliated server program

​Verified server program

​Server directory

Need help?

General

Purchasing

Debugging

Affiliated server program

Verified server program

Server directory