Manage your Melonly Plus, Watchdog, Departments, Vision Seats, User Pro, or Bundle subscriptions directly from your dashboard.
Use the tabs below to activate, manage, or cancel your subscriptions.
Such as Melonly Plus, Watchdog, Departments, User Pro, Bundles or Vision Seats
Open your dashboard
Go to your Melonly dashboard and select the Manage Subscriptions button.
Open Manage Subscriptions
Activate the subscription
Select an unused subscription, choose a server and select Activate Server.
If you purchased a bundle, all of the items inside of the bundle will appear.
Go to your Melonly dashboard and select the Manage Subscriptions button.
Open Manage Subscriptions
View active subscriptions
Inside the popup, you will see all active subscriptions assigned to your servers.
View Active Subscriptions
Remove or move a subscription
You can:
Remove a subscription from a server
Remove & Move a subscription to another server
Remove
To Remove a Subscription, click the Red X Icon adjecent to your Server Name & Subscription Type
Remove & Move
To remove and move a subscription, first remove the subscription by following the steps above.
Then follow the guide on activating subscriptions to active the subscription onto a different server.
4
Billing Portal
The Stripe Billing Portal allows you to view and edit details associated with your subscription(s).
Such as your Billing Address and Payment Method. You are also able to view your invoice history which displays successful, failed and past invoices.
You cannot cancel subscriptions through the biling portal - refer to the Cancellation Guide
Subscription cancellations are not handled through the Stripe Billing Portal.
All cancellations must be submitted through the Subscription Manager inside your Melonly dashboard. Follow the steps below.
Open your dashboard
Go to your Melonly dashboard and select the Manage Subscriptions button.
Open Manage Subscriptions
Select Modify Subscriptions
Inside the popup, select Modify Subscriptions to view your active subscriptions.~
Modify Subscriptions
Cancel the subscription
Choose the subscription you want to manage, select Continue, Confirm your ecision and your subscription will be cancellated at the end of your billing cycle.
Submit a cancellation request
Need help?
Still have questions? Join our Discord server for support from the Melonly team.
