Customization

The Customization page is where you tailor the CAD to your community — regional words, 10-codes, tones, agencies, groups, and address shortcuts.

Configure region-specific labels — emergency number, currency, status codes, speed units, and more.

Apply preset

Presets are ready-made regional configurations applied in one click. Tweak fields after applying.Available presets: United States, Canada, United Kingdom, Europe, Germany, France, Spain, Italy, Netherlands, Sweden, Norway, Switzerland, Australia, New Zealand, Japan, China, India, Mexico, South Africa, Singapore, Hong Kong, Ireland, Portugal.

Regional words

Field	Description
Emergency Number	Primary contact number — 911, 999, 112, or any custom value
Currency Symbol	Symbol shown alongside monetary values
Ten Codes	Shorthand radio communication codes
Criminal Code Term	Label for your legal code (e.g. “Penal Code”)
DMV Name	Label for the vehicle and licensing authority (e.g. DMV, DVLA)
Transportation Authority	Name of your transportation/transit agency
Speed Units	MPH or KPH

Status codes

Status codes label what units are doing. All five can be renamed to match your department.

Status	Description
Unit Available	Free and ready for assignment
Unit Unavailable	Off-duty or unable to take calls
Unit Busy	Tied up with an active call
Unit Enroute	Travelling to a call or task
Unit On Scene	Arrived at the call location

Build the organizational structure of your CAD — every agency from law enforcement to fire and EMS.

Add an agency

Open the CAD admin panel

Go to CAD → select your server → Admin → Customization.

Open the Agencies tab

Click Agencies.

Add the agency

Click Add Agency, fill out the form, and save.

Agency fields

Field	Description
Name	Full agency name (e.g. “Liberty County Police Department”)
Abbreviation	Short form used throughout the CAD (e.g. “LCPD”)
Equipment / Abilities	Gear and capabilities available to members
Panel	Which CAD panel members use
Restrict Department	Limits the agency to a specific department
Jurisdiction Area	Geographic or in-game area of authority
Subdivisions	Specialized units like SWAT, Traffic, K9

Subdivisions

Subdivisions are specialized units within an agency — SWAT, Traffic, K9, Detectives. Each operates under its parent agency but is configured independently.

Field	Description
Name	Full subdivision name (e.g. “Special Weapons and Tactics”)
Abbreviation	Short form (e.g. “SWAT”)
Equipment / Abilities	Gear specific to this subdivision

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Dispatch & civilian

Agency & law panels

Configuration & access

Records & radio

Apply preset

Regional words

Status codes

Import from Sonoran CAD

Custom notification tones

Custom tones

Add an agency

Agency fields

Subdivisions

Create a group

Create a shortcut

Need help?

​Apply preset

​Regional words

​Status codes

​Import from Sonoran CAD

​Custom notification tones

​Custom tones

​Add an agency

​Agency fields

​Subdivisions

​Create a group

​Create a shortcut

Need help?

Apply preset

Regional words

Status codes

Import from Sonoran CAD

Custom notification tones

Custom tones

Add an agency

Agency fields

Subdivisions

Create a group

Create a shortcut