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Agencies

Agencies organise units in the CAD. Every unit belongs to an agency, and each agency belongs to one panel (Police, Fire, EMS, DOT or Dispatch). You’ll find them under Customization, then Agencies.
Requires the CAD Admin permission. Changes are saved with Save Changes, like the rest of Customization.
Agencies page showing an agency card with name, abbreviation, equipment, panel, restrict department, the Edit jurisdiction button and Subdivisions

Agencies

You can have up to 15 agencies. Click New agency to add one.

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Agency Fields

Deleting an agency, or changing its abbreviation or panel, removes it from any record templates and panel restrictions that used it.

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Subdivisions

Subdivisions are specialised units within an agency, like Traffic, SWAT or K9. Each agency can have up to 4. Open Subdivisions on an agency and click New subdivision.

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Jurisdiction

Click Edit jurisdiction to open the map. Click Create Custom to add an area, then draw it with Add Rectangle or Add Polygon. Hold Shift while dragging to turn off snapping, and Ctrl + click a polygon point to delete it.
The Agency Jurisdiction editor with the map and Create Custom

Agency Jurisdiction

Jurisdictions matter when no dispatcher is online: field units only get the incoming call alert for calls inside their agency’s area. Agencies without a jurisdiction get every alert. Unit lists can also be filtered by jurisdiction.

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Panels

The Panels page controls the tiles on the CAD dashboard: their names, colours, images and which agencies can use them.
Panels page with the Civilian panel card showing short name, name, colour, panel image and the live tile preview

Panels

There are two kinds of panel:
  • Built-in panels: Civilian, Dispatch, Law and DMV. You can restyle them, but not delete or restrict them.
  • Service panels: Police, Fire, EMS and DOT. You can have up to 12, including several of one type, like separate Police and Sheriff tiles. Click New panel to add one.
A live preview shows how the tile will look. Tiles appear in this order: Civilian, Dispatch, your service panels, Law, DMV. With Panel Agencies set, only units from those agencies can join the panel, and users who can’t use any of them can’t open it. A tile is greyed out if your server has no department of that panel’s type.

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Last modified on October 8, 2026