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What are Call Notes and Linked Records?

Call notes are a running log on the call. Linked records attach reports, people and vehicles to the call, so everyone on it can see them.

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Call Notes

You can add notes to calls you’re on, and supervisors can add them to any call.
1

Choose the note type

Choose Text or Record.
2

Write the note

Type your note, or use the ⋯ menu to paste a copied record or look one up.
3

Send it

Click send.
The CAD also adds notes automatically when units join or leave, change status, or the call closes.

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Linked Records

Records can be linked to a call, such as a report or a person you ran. Click the Linked Records icon next to the address to see them. To link a record:
  • Click Add to call in Run results.
  • Or click Share on a record, then Send to Call.

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Starting a record from the call

To start a new record filled in from the call, tick linked records, click Create New Record, then Fill From, and pick a template. See Creating a Record.

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Last modified on October 8, 2026