> ## Documentation Index
> Fetch the complete documentation index at: https://docs.melonly.xyz/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing and Cancelling

> Open the billing portal to update your payment method, see invoices, switch to annual billing, fix a paused subscription, or cancel.

***

## What is the Billing Portal?

Melonly payments are handled by Stripe. The billing portal is where you update your payment method and billing details, download invoices, and cancel a subscription.

***

## Opening the Billing Portal

Go to [melonly.xyz/billing](https://melonly.xyz/billing), or click **Billing portal** in **Manage subscriptions** on your dashboard or on the Pro card on your [profile](https://melonly.xyz/my/profile).

If you have one billing account, you go straight to Stripe. If you've bought with more than one (for example, different emails), you pick which one to manage first.

<Frame caption="The Stripe billing portal">
  <img className="block" src="https://mintcdn.com/melonly/2xVx4TEFkGCNOmup/images/Guides/Activating/billingportal.png?fit=max&auto=format&n=2xVx4TEFkGCNOmup&q=85&s=c38330a3f1ddf4a4da48a3004639f9e4" alt="The Melonly billing portal with Payment method, Billing information and Invoice history" style={{ borderRadius: '0.75rem' }} width="1899" height="922" data-path="images/Guides/Activating/billingportal.png" />
</Frame>

| In the portal | What you can do |
| - | - |
| Payment method | Add or change the card you pay with. |
| Billing information | Edit your name and billing address. |
| Invoice history | See and download past, paid and failed invoices. |
| Subscriptions | Cancel a subscription. |

<Tip>
  With more than one billing account, select one and click **Use for new purchases** to choose which account future checkouts use.
</Tip>

***

## Cancelling a Subscription

<Steps>
  <Step title="Open the billing portal">
    Go to [melonly.xyz/billing](https://melonly.xyz/billing) and choose the billing account if asked.
  </Step>

  <Step title="Find the subscription">
    Find the subscription you want to stop in the portal.
  </Step>

  <Step title="Cancel it">
    Click **Cancel subscription** and confirm.
  </Step>
</Steps>

Removing a subscription from a server in **Manage subscriptions** doesn't cancel it. Lifetime Plus is a one-time payment, so there's nothing to cancel.

***

## Switching to Annual Billing

If you pay monthly and an annual plan is available, **Manage subscriptions** (and the Pro card on your profile) shows how much you'd save a year.

Click **Switch to annual**, check the summary, and confirm. You're then billed yearly instead of monthly.

***

## Paused Subscriptions

If a payment fails, Stripe can pause the subscription. While it's paused its features are on hold, and you can't activate it or remove it from a server.

**Manage subscriptions** shows a warning when this happens. Click **Update payment details**, fix your card in the billing portal, and the subscription resumes by itself.

***

## Good to Know

* A billing account is created the first time you buy something.
* Refunds are covered by the [refund policy](https://melonly.xyz/refund).

***

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  Still have questions? Join our Discord server for support from the Melonly Team.
</Card>


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